Appointments
You may cancel or reschedule an advance appointment. Please give at least 24 hours’ notice where possible so the time can be offered to another customer. We do not currently charge an automatic cancellation fee for ordinary unpaid appointments. If a deposit, special-order product or exceptional cancellation charge applies, it must be disclosed before you confirm and must be reasonable under applicable law.
Online and in-store payments
An unpaid “pay in store” booking or product reservation can be cancelled without a payment refund. Card refunds, when approved, are returned through the original payment method and may take additional banking time to appear. Loyalty points earned from a refunded payment may be reversed.
Product returns
Contact us promptly if an item is defective, damaged, incorrect or not as described. Your statutory repair, replacement and refund rights remain intact. For a change-of-mind online return, contact us within seven days of delivery; the item should be unused, complete and in its original packaging. Opened personal-care or hygiene products may be excluded where the law permits. Return delivery costs and any lawful deductions will be explained before the return is processed.
Service concerns
If you are unhappy with a service, tell the manager as soon as reasonably possible so we can inspect the work and offer an appropriate remedy. Remedies depend on the circumstances and your rights under the Consumer Protection Act.
How to request help
Email admin@acefadesociety.co.za with your appointment or order reference, the reason for the request and any useful photos. We will acknowledge the request and explain the next step.